Exchange / Refunds
Please choose your items carefully as we do not offer refunds on products for change of mind. We do offer exchange for wrong sizing depending if your desired size is in stock. When deciding ring size please refer to our sizing guide. Customers will be responsible for shipping and handling charges to return item, if the item does not reach us safely we can not complete the exchange. If you receive your item faulty we will pay for return shipping, send out a replacement or issue a refund promptly. Exchange / refunds must be notified to us via email email@example.com within 7 days of receiving your order. Once we receive your faulty item then your exchange / refund will occur. Items / sizes may be restocked, please keep checking our Instagram and social media pages for product launch dates.
Care Of Jewellery
Each item is hand made and each crystal / stone / shell is naturally sourced, meaning that each item is unique in its own way with its own characteristics and may vary slightly in shape / size / colour from photos on our website and social media pages. Each order is given a complimentary polish cloth to keep your jewellery bright and shiny. Store jewellery away from heat, direct sunlight and separately to avoid scratching. Remove jewellery when washing hands with harmful cleaning products and do not wear your jewellery in swimming pools or while hot showering, chlorine and extreme heat can damage items. Wear and tear of jewellery over time is normal but if you follow these simple steps I promise your jewellery will last a life time.
Stirling Silver & Stainless Steal items will never needed to be taken off and will last a life time but may need to be polished here and there with your complimentary polish cloth.
Stirling Silver & Stainless Steal with Gold plating items will last a long and healthy life but to maintain that gold shine for as long as possible, please take off while showing, in salt water, exercising & chlorine.
Silver & Gold plated items need a bit more tender love and care and should never be worn in salt water/ chlorine/ exercising or showering. Avoid oils, moisturises and perfumes to stay clear from discolouration and to help live its longest and brightest life.
Shipping & Handling
All items within Australia are sent via Australia Registered Post and a $5.99 shipping cost applies. Orders over $100 receive free express shipping ( Australian domestic orders only ). Orders will be processed and sent within 1-3 days after receiving full payment. Domestic shipping in Australia can take up to 3-5 working days to arrive depending on your location.
International shipping cost is $18 world wide. Items could take up to 14-28 days to arrive depending on your location. Once we ship an order internationally we are no longer responsible and is up to the international postage carriers that it arrives safely. International shipping cost varies from each country and is all usually well above the $20 price mark, but here at Indigo Jade we love our international customers and want to make it is as easiest as possible for you to order from us. That is why we have decided to make our shipping cost $18 and will pay to above difference for postage for you and your order to what ever country you may live in.
If you have any questions at all please email me at firstname.lastname@example.org